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Working at HPI Technologies
At HPI Technologies, we believe in the power of ideas. And we believe that ideas thrive best in a
teamwork environment. That is why everyone at every functioning level is encourage to have original
ideas, to express them and to share them. We believe anything can be achieved if you really believe in
it, and we will invest in your ideas to change the working place.
It is all to do with what sets us apart as a company. At HPI Technologies we work across the nation
without limits. Each individuals is valued for the unique skills, experiences and perspectives they bring
That's how we work at HPI Technologies. And it's how ideas-and-people-grow.
teamwork environment. That is why everyone at every functioning level is encourage to have original
ideas, to express them and to share them. We believe anything can be achieved if you really believe in
it, and we will invest in your ideas to change the working place.
It is all to do with what sets us apart as a company. At HPI Technologies we work across the nation
without limits. Each individuals is valued for the unique skills, experiences and perspectives they bring
That's how we work at HPI Technologies. And it's how ideas-and-people-grow.
Job Description
This Copier/Fax/Printer Technician position will be based out of one of our nationwide
locations.
locations.
The idea candidate for this position is recognized as a expert in the are of Copier/Fax/Printer and Office
equipment repair. Engaged in both new business and existing accounts, you'll define and implement
services-led service, strategies and plans that will help you outperform quota and deliver best in class
Managed Services to your customers. Integrated with your Business Department and collaborating
with marketing and product and parts specialist, you'll ensure the HPI Technologies delivers the most
coherent, best in class customer care.
equipment repair. Engaged in both new business and existing accounts, you'll define and implement
services-led service, strategies and plans that will help you outperform quota and deliver best in class
Managed Services to your customers. Integrated with your Business Department and collaborating
with marketing and product and parts specialist, you'll ensure the HPI Technologies delivers the most
coherent, best in class customer care.
Responsibilities:
Customer Service Technician is responsible for service on Copier/Fax/Printer and Office
equipment repair in assigned territory.
Take ownership for customer problem resolution with minimal support required.
Incorporate customer requirements into service call process. Escalate for assistance as required.
Use documented work processes that improves productivity and achieves business results.
Possess full knowledge of business and technology processes (i.e. Call handling, Customer
Maintenance Practices, parts management, asset tracking, etc.).
Participate in discussion on focus areas or processes.
Identify performance issues (reliability, response time, etc.) and resolves them through the use
of Quality tools.
Identify and resolve customer-training issues on assigned products.
Able to contribute to the decision making process and accepts and implements outcomes.
Resolve technical problems with assistance on our 800 phone lines and website.
Utilize available technical resource tools to maintain product knowledge.
Achieve assigned customer objectives for territory. Manage and plan activity to ensure productive
work day. Perform after-hours coverage and/or flex workweek schedule required.
Typical range of experience is 0-4 years in a technical customer environment.
equipment repair in assigned territory.
Take ownership for customer problem resolution with minimal support required.
Incorporate customer requirements into service call process. Escalate for assistance as required.
Use documented work processes that improves productivity and achieves business results.
Possess full knowledge of business and technology processes (i.e. Call handling, Customer
Maintenance Practices, parts management, asset tracking, etc.).
Participate in discussion on focus areas or processes.
Identify performance issues (reliability, response time, etc.) and resolves them through the use
of Quality tools.
Identify and resolve customer-training issues on assigned products.
Able to contribute to the decision making process and accepts and implements outcomes.
Resolve technical problems with assistance on our 800 phone lines and website.
Utilize available technical resource tools to maintain product knowledge.
Achieve assigned customer objectives for territory. Manage and plan activity to ensure productive
work day. Perform after-hours coverage and/or flex workweek schedule required.
Typical range of experience is 0-4 years in a technical customer environment.
Requirements:
Employment Application
