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Warranty Policy
New Product:
Warranty: OEM only. Not warranted by HPI Technologies. We will take back all defective products with in
the OEM warranty period. This period in most cases is (90) days from the date of purchase. HPI Technologies
reserves the right to refuse any defective OEM parts that are not returned in its original packaging.
the OEM warranty period. This period in most cases is (90) days from the date of purchase. HPI Technologies
reserves the right to refuse any defective OEM parts that are not returned in its original packaging.
Compatible Product:
Warranty: Non OEM only.Warranted by HPI Technologies. We will take back all defective products with in
the Non OEM warranty period. This period in most cases is (90) days from the date of purchase. HPI
Technologies reserve the right to refuse any defective Non OEM parts that are not returned in its original
packaging.
the Non OEM warranty period. This period in most cases is (90) days from the date of purchase. HPI
Technologies reserve the right to refuse any defective Non OEM parts that are not returned in its original
packaging.
Responsibility for Damage
Shipping in Transit:
We are responsible for damages incurred in transit, as our shipping terms that are FOB from our dock. The
shipping carrier is responsible for any such damage. We do not issue RMA (Return Merchandise Authorization)
numbers for products damage due to shipping. We will place a order for the customer while the carrier is
processing the customer's claim. At such time as the claim is resolved and payment is made, the reseller will
be credited.
shipping carrier is responsible for any such damage. We do not issue RMA (Return Merchandise Authorization)
numbers for products damage due to shipping. We will place a order for the customer while the carrier is
processing the customer's claim. At such time as the claim is resolved and payment is made, the reseller will
be credited.
Return Policy
Our Shipping Department will assign a RMA (Return Merchandise Authorization) number should you contact us
about a problem. It is your responsibility to put this number on the outside and inside of your returned product
package to insure adequate customer/product identification. Product returned to us without a valid RMA number
identification will be refused by us. RMA numbers are valid for (15) days from the date issued.
about a problem. It is your responsibility to put this number on the outside and inside of your returned product
package to insure adequate customer/product identification. Product returned to us without a valid RMA number
identification will be refused by us. RMA numbers are valid for (15) days from the date issued.
RMA Procedure:
Return Process:
When we receive the product for warranty, we will inspect it to confirm that the product is correct and eligible
for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an
explanation and return the product at your expense or dispose of the product at your direction.
for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an
explanation and return the product at your expense or dispose of the product at your direction.
Reimbursement
WE WILL, AT OUR DISCRETION, SELECT ONE OF THE FOLLOWING OPTIONS:
(a) Replace the product- If we replace the previously delivered product based on your request you will be invoiced
again. This invoice and the original invoice for the product are both charged to your account and payable. Your
account will be credited for the original invoice until the initially shipped product is properly returned
referencing the RMA you were furnished at the time of your request for replacement. All returns for defectives
when replaced should received by us within (15) days of this invoice date.
again. This invoice and the original invoice for the product are both charged to your account and payable. Your
account will be credited for the original invoice until the initially shipped product is properly returned
referencing the RMA you were furnished at the time of your request for replacement. All returns for defectives
when replaced should received by us within (15) days of this invoice date.
(b) Repair the product- Printers Only
(c) Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventory)
when properly returned with a valid RMA and inspected.
when properly returned with a valid RMA and inspected.
Restocking Fee:
All products returns by customers, except for those resulting from our error, will be subject to a restocking fee
of 20% or $10.00, whichever is greater.
of 20% or $10.00, whichever is greater.
RETURN AUTHORIZATION FORM
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COMPUTER PRODUCTS|COPIER SUPPLIES|OFFICE EQUIPMENT|COMPATIBLE TONERS|STORAGE MEDIA
