Return Policy

MANUFACTURE BRAND NAMES LOGOS AND WEBSITES ARE REGISTERED TRADEMARKS AND COPYRIGHTS OF THEIR RESPECTIVE OWNERS AND ARE USED FOR IDENTIFICATION PURPOSES

Warranty Policy

New Product:

Warranty: We will take back all defective products within 30 days from the time the order is placed as long as
the products are returned in the same re-sellable condition deemed by us. All shortages must be reported
within 30 days as well. If the item(s) is defective, HPI Technologies will replace the item and pay for the return
shipping. Only the item will be replaced; not the entire survival kit. Should you notice or have any discrepancy
in your billing/invoicing you have 30 days to report it to HPI Technologies.

Responsibility for Damage

Shipping in Transit:

We are not responsible for damages incurred in transit, as our shipping terms that are FOB from our dock. The
shipping carrier is responsible for any such damage. We do not issue RMA (Return Merchandise Authorization)
If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. If
an order is placed in error, the product total will be refunded once the products have been returned but the
shipping charge as well as the return shipping cost will not be refunded. Food and water products can not be
returned to be re-sold according to law, therefore refunds for food and water products will not be issued.

Return Policy

Our Shipping Department will assign a RMA (Return Merchandise Authorization) number should you contact us
about a problem. It is your responsibility to put this number on the outside and inside of your returned product
package to insure adequate customer/product identification. Product returned to us without a valid RMA number
identification will be refused by us. RMA numbers are valid for (15) days from the date issued.

RMA Procedure:

Return Process:

When we receive the product for warranty, we will inspect it to confirm that the product is correct and eligible
for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an
explanation and return the product at your expense or dispose of the product at your direction.

Reimbursement

WE WILL, AT OUR DISCRETION, SELECT ONE OF THE FOLLOWING OPTIONS:

(a) Replace the product- If we replace the previously delivered product based on your request you will be invoiced
again. This invoice and the original invoice for the product are both charged to your account and payable. Your
account will be credited for the original invoice until the initially shipped product is properly returned
referencing the RMA you were furnished at the time of your request for replacement. All returns for defectives
when replaced should received by us within (15) days of this invoice date.

(b) Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventory)
when properly returned with a valid RMA and inspected.

Restocking Fee:

All products returns by customers, except for those resulting from our error, will be subject to a restocking fee
of 20% or $10.00, whichever is greater.

Any order placed on a credit/debit card that is canceled before it ships out will have a 5% cancellation fee deducted
from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above
will be applied.

Cancelation Fee: